Constructive Conflict free essay sample

Why constructive conflict is encouraged within an organization? Expression of different point of views should be taken into consideration in decision making within the workplaces. However, this would lead to conflict. Conflict included in two types – constructive and destructive. In order to get good solutions to the problems, constructive conflict is encouraged within an organization. We will write a custom essay sample on Constructive Conflict or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Individuals and sections within organizations sometimes come into conflict in consequence of ambiguities in the rules controlling their relationships or through differences of interest. Conflict occurs when people have to share work or resources. However, people sometimes misunderstand the difference between constructive conflict and destructive conflict. Constructive conflict is an effective problem solving with groups. It facilitates ability to combine intellectual capacity, so new ideas occur. However, destructive conflict is an ineffective problem solving with individual. When destructive conflict happens, people have separate idea and hard to combine them together, so dependence will occur. Constructive conflict is very important in an organization. Whenever a conflict occurs, we should not stop it at the early stage. For example, during a conference meeting, employees argue with their managers because of the project deadline. Managers should not become a judge and stop them immediately. They should focus on an agreement from employees. Both parties have to deal with the problems but not personalities their ideas. Besides, mangers or colleagues need to express their own ideas. For example, managers are choosing a slogan for the advertisement. They have different ideal slogans. So, they start to argue because they think their own slogan is the best. After the argument, they realize that there are only one slogans is suitable for the advertisement. Therefore, both parties should communicate with each other and compromising and get the best solution to the problem. Moreover, argument between managers and employees is also a constructive conflict. Employees argue with their managers to express their ideas and needs. So that managers would know what to do to satisfy employees’ needs. For example, managers think that the stationeries are enough for all employees, but employees didn’t think so. So, argument between managers and employees occur in this situation. As a result, managers understand the needs of employees. Finally, in order to increase the quality of work in an organization, constructive conflict should be encouraged. Managers should focus on points of agreement and leave open a number of possibilities for the employees. They should not focus on their self-interest. For example, managers give several options for the background color of the advertisement but not to use their favorite color. We understood the importance of constructive conflict, but how should we manage a conflict into constructive way? First of all, we have to manage ourselves to deal with conflict. We should concern on three behaviors: Aggressive Behavior, Passive Behavior and Assertive Behavior. Aggressive behavior is to dominate other members of the team. People who have passive behavior, their advice and contributions are given in an apologetic way. They are quickly withdrawn if they encounter resistance and always put themselves down and rarely reach their full potential. People who have assertive behavior concerned with other people’s rights and obligations. They respect for the needs of others as well as the assertive person’s own needs and the right to freedom of thought. They have opinion and expression and treating others with dignity and respect. Besides, we have to manage conflict to deal with conflict. There is a style call CMS (Conflict Management Style), included avoidance, smoothing, forcing, compromising and problem solving. They are all interrelated. As a result, managing ourselves and managing conflict would finally form constructive conflict. Constructive conflict is a positive way of communication within an organization. We should not stop the conflict at the beginning because managers and colleagues could tell their needs. By expressing different point of views and arguments, both parties would know others opinions, their needs or the best solution to the problem. These would increase the quality of work in an organization. As a result, constructive conflict should be encouraged in the workplace.